This position involves structured, repetitive data entry ensuring the accuracy, integrity, and functionality of member and customer data and registration processing. This incumbent is responsible for evaluating and improving processes related to the duties and responsibilities.
PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Processes data and manages membership database, adhering to established performance and quality standards.
Oversees registration platforms for all meetings, conferences, and events sponsored by or managed by ISRI.
Assists potential registrants with online registrations in person, by phone or by email as required; registers group lists, VIP and/or staff registrations.
Assists the Director of Data & Operations in evaluation and analysis of membership data, trends reflected therein, and consequent impacts on the association and recruitment and retention goals.
Processes all member and customer related transactions using one or more database(s), including but not limited to conference and other event registrations, new membership applications, renewals and re-certification, donations, subscriptions.
Processes credit card charges, cash receipts, and refund/reverse/transfers.
Updates data records including but not limited to address changes, contact tracking, and merging duplicate records.
Performs initial contact with members to resolve processing issues within a batch.
Inputs leads from other departments into database and disseminates contacts to appropriate staff to ensure timely follow-up for recruitment and retention.
Works with Director of Data & Operations to improve processes for collection of data for membership directory and proactively implements data processes, ensuring increased membership participation, and facilitating ease of use for internal and external stakeholders.
Works collaboratively with peers in department to assist where needed on other membership/business development projects.
Works across departmental lines to further the goals and mission of ISRI.
PandoLogic.Category: Technology, Keywords: Business Intelligence Manager