USA Compression

ONLY APPLICANTS WHO MEET THE JOB SPECIFICATIONS WILL BE CONSIDERED 

  


USA Compression Management Services, LLC, together with its affiliated public company (USA Compression Partners, LP) and its respective affiliates (the Company), provides natural gas compression services throughout the United States, generally under long-term, fixed fee services contracts. We are one of the largest independent providers of compression services in the United States and we owe our success to our employees as well as our customers. Our successes in the past have been, and in the future will be, centered primarily upon the quality of our people and our strong commitment to service for our customers on a 24/7/365 basis. This position is based at our downtown Austin, TX corporate office. We are located across the street from the famous Congress Street bridge (Bat Bridge) in the center of everything cool and hip in downtown Austin. 

**_Position Summary  
_**




USA Compression is looking for a talented and ambitious Desktop Engineer to take ownership of the design and participate in the rollout of end-user systems. This individual will work with IT Management to engineer and test end-user solutions prior to company-wide deployment and must be extremely meticulous and detail-oriented. The role also requires the ability to continuously document and improve current processes and practices. They will additionally serve as a technical escalation point for the service desk company-wide. The position is located at our corporate headquarters and will be required to serve as hands-on support for local users, as well as first-line support for company VIPs. 

  


**_Duties and Responsibilities:_**

    * Assist management in research, evaluation, and deployment of service & endpoint management software as well as end-user hardware and applications. 

    * End-user support for hardware and software installation, configuration, and troubleshooting within end-user computer systems (MAC 5% and Windows 95%) to include laptops, desktops, printers, and mobile applications. 

    * Efficiently diagnose, troubleshoot, and resolve advanced technical issues from the desktop up to and including integration points with network and server resources. 

    * Provide on-site support, assist via remote phone & email support when request volumes are high, and act as an escalation point for advanced or difficult help requests that may involve but are not limited to; installation of hardware or systems, software, network and communications devices (i.e., Cisco phone sets). 

    * Maintain various messaging systems and client platforms (i.e., Outlook, Microsoft Teams, Webex). 

    * Manage user accounts, permissions, email, anti-virus, local backup software. 

    * Deploy and modify pre-packaged software, configurations, utilities, software default settings, etc. using automated deployment tools. 

    * Assist in software releases and rollouts according to change management best practices. 

    * Evaluate documented resolutions, and analyze trends for ways to prevent recurring issues, alerting management to emerging trends in incidents. 

    * Escalate incidents with accurate documentation to suitable technician or vendor, when required. 

    * Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and criticality with an understanding and ability to maintain/exceed established SLAs. 

    * Use remote tools and diagnostic utilities to aid in troubleshooting. 

    * Research solutions through the internal and external knowledge base as needed. 

    * Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. 

    * Perform post-resolution follow-ups as required. 

    * Contribute to technician knowledge base and training as needed. 

    * Any other duties or responsibilities as assigned by supervisor. 

**_Required Skills and Capabilities:_**

    * Advanced knowledge of end-user computer hardware, including Dell and Mac laptops, docking stations, monitors, and desktops. 

    * Experience with desktop operating systems, including Windows latest versions and macOS. 

    * Extensive experience with Microsoft Office® services and applications, including Active Directory, O365, SharePoint, and other typical corporate applications. 

    * Experience with endpoint and mobile device management tools. 

    * Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. 

    * Experience working in a team-oriented, collaborative environment. 

    * Proven analytical and problem-solving abilities with exceptional customer service orientation. 

    * Willingness to learn new skills and work outside of your comfort zone with the end-user community. 

    * Self-directed work style with the ability to communicate politely, clearly, and effectively and to persuade and/or influence internal customers on matters of a technical and/or complex nature. 

    * Ability to identify, develop, standardize, and document operational processes. 

    * Ability to research a wide range of computing issues; ability to absorb and retain information quickly and to present ideas in user-friendly, business-friendly, and technical language. 

    * Keen attention to detail. 

    * Solid organizational skills with the ability to multi-task and handle ever-changing priorities. 

    * Stay up to date on the latest end-user technology trends and industry standards. 

    * Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc. 

    * Must be very comfortable using Microsoft Powershell for AD and O365 administration. 

**_Qualifications:_**

    * 5-8 years experience in a customer-facing deskside support/end-user computing role. 

    * Associates or Technical Degree in related field min. BS/BA preferred. 

    * Industry-recognized technical certification(s) are a plus. 

**_Working Conditions:_**

    * Periodic lifting requirements of up to 25 lbs. 

    * The incumbent spends most of the time sitting or standing in a comfortable position with ample opportunity to move about. 

    * Travel may be required but is expected to be less than 10% of the time worked. 

    * The position requires the ability to read and interpret data as well as having the capacity to professionally and effectively communicate (verbally and written) with both company and outside personnel. 

**_

  


  


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**NO RECRUITER INQUIRIES PLEASE**

Desktop Engineer at USA Compression (Austin, TX)

Applied Resource Group

Applied Resource Group is currently seeking a SAP Basis Manager for one of our large enterprise clients. This is a direct hire full time role with full benefits. The ideal candidate will have over 10 years experience in large complex enterprise multiple infrastructure platforms. The ideal candidate will manage a team of associates that develop, implement and support new/existing software applications and hardware platforms. Work with user groups to ensure operational stability and that applications meet the practical needs of the company.  


**Major Tasks, Responsibilities and Key Accountabilities**

  * Builds relationship with key user and operation groups to identify and resolve business issues. 
  * Manages system development and support activities to meet user needs in a timely and cost effective manner while ensuring completion per the governance process. 
  * Manages and tracks the progress of multiple development projects to include administration, work plans, resource planning and control, status reports, and budgeting. 
  * Resolves information services problems by analyzing issues, discerning the most appropriate course of action, providing tactical direction and reallocating resources as necessary. 
  * Communicates status of activities with the team, peers, management and end-users. 
  * Selects, develops and motivates assigned staff. 



  


**Education and Experience**  


  * Typically requires BS/BA in related discipline. 
  * Generally 7+ years experience in related field. 
  * May require certification. Advanced degree may offset less experience in some disciplines. 



**Preferred Qualifications**

  * 12+ years of relative experience, SAP Basis Administration Certification 
  * Strong NetWeaver experience and familiarity with SAP ECC 6.0, CRM, SCM APO, BW, Enterprise Portal, Solution Manager PI/UNIX/Linux 
  * Experience with virtualized solutions for SAP/Basic Oracle 
  * Familiarity with SAP running on Linux and Oracle 
  * Enterprise level experience with deploying, tuning, and maintaining SAP HANA 
  * Support Pack Installation/Performance Monitoring/SAP heterogeneous copy/On Call Support Capability/Change Management experience 
  * Technical experience to manage and support SAP including general Basis Administration, Work Bench Organizer, Data Dictionary, Transport Management system, Client Strategy, System Landscape and On-line Support System 



**Major Tasks, Responsibilities and Key Accountabilities**

  * Work with peers and senior leadership to deliver First Choice support 
  * Collaborates with team to determine strategy and plan for system implementations and upgrades 
  * Manage resources to maintain standard operating procedures to manage technologies based on best practice standards. Leads effort to develop technical standards to support and operate technologies within the system landscape 
  * Ensure the Basis team monitors trends to manage and plan system capacity based on projected growth rate to ensure system performance remains at acceptable levels 
  * Responsible for strategies and methodologies to manage the system's lifecycle program in terms of ensuring compliance with vendor release 
  * Must understand and will be responsible for a system landscape that accommodates multiple support functions such as prototyping, development, testing and training 
  * Defines the processes and procedures necessary to operate and monitor the technical environments 
  * Implement and support enterprise applications in a global environment 
  * Develops and tracks activities through project plans 
  * Ensures that projects meet established time and cost parameters while adhering to established practices, procedures and standards 
  * Provide level of effort forecasting based on teams abilities and experience

bs ba Jobs

3 weeks ago

USA Compression

Desktop Engineer

TX

1 month ago

Applied Resource Group

IT Manager - SAP Basis