Interactions

Interactions is changing the way leading companies communicate with their customers by transforming frustrating experiences into productive conversations. We deliver speech and natural language technology solutions for leading organizations, device manufacturers and application developers that seamlessly integrates human and artificial intelligence. The result for our Fortune 500 customers is a dramatic reduction in cost, an amazing customer experience... and happier customers.   
  
To support our continued growth, Interactions is hiring a Sr. Project Manager. As a member of the Professional Services team you will be responsible for planning, executing and evaluating projects according to predetermined timelines and budgets for an impressive list of clients

 **Job Requirements:**

  * Deliver projects on time and within budget.
  * Plan project schedule including timelines and milestones using appropriate tools.
  * Identify and manage project dependencies and critical path.
  * Track project milestones and deliverables.
  * Develop full-scale project plans and associated communications documents.
  * Direct and manage project development from beginning to end.
  * Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  * Work with technical SMES to define and document technical requirements for the project.
  * Build, develop, and grow any business relationships vital to the success of the project.
  * Analyze problems and help design appropriate solutions or alternatives.
  * Estimate the resources and participants needed to achieve project goals.
  * Delegate tasks and responsibilities to appropriate personnel.
  * Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  * Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  * Define project success criteria and disseminate them to involved parties throughout project life cycle.



 **Qualifications _Required:_**

  * BS/BA, PM Certification from recognized institution, or equivalent relevant work experience
  * 6 10 years of technical/complex project management experience
  * Track record of success in project management (technical project management required)
  * Experience in project management methodology and tools
  * Excellent problem solving, analytical and time management skills
  * Excellent interpersonal and organization skills



 ** _Preferred:_**

  * Experience with Contact Center Routing Platforms (ACDs), IVRs, Call Queuing, CTI and Telephony applications and protocols, etc. a plus



 ** _Supervisory Responsibility:_**

 ** _Working Conditions/Physical Demands:_**

  * General office environment. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within the office environment, with standard office equipment available.
  * While performing the duties of this job, the employee is required to sit or stand for long periods, use hands and fingers for typing and to handle computer controls. Heavy phone and computer usage is required for this position.

Sr Project Manager at Interactions (Franklin, MA)

Crystal Equation Corporation

Data Analyst (Oracle/SQL/Access)   


**Atlanta, GA**

**  
**

The Analyst will be responsible for providing analytical and data management support services to the operations team functions. In this role, the analyst is expected to utilize his/her analytical expertise, customer behavioral insights, and knowledge of the business to provide accurate and timely analysis, advice and support as necessary to create a functional view of the state of operations from both the customer and product lenses. There will be a heavy focus on understanding and modeling customer engagement behaviors (such as how often the customer logs into the app, controls devices remotely, or executes automations) against other business metrics and desired outcomes. 

**  
**

**Primary Responsibilities**

  * Support data collection, cleansing, and validation 
  * Support development of ad hoc quantitative analyses and statistical models 
  * Support the identification of actionable insights and contribute to the development of business recommendations through effective presentations and communication of results 
  * Operationalize key findings, insights, and recommendations. Develops tools to speed and automate the production of dashboards, complex models, and analyses 
  * Develop, operationalize and support customer engagement efforts related to product usage behaviors and impacts, including pulling real-time customer data, analyzing customer behaviors before and after campaigns, and LTV and churn analysis 
  * Build a scientific model that helps us understand customer engagement impacts on the overall relationship which would be used to drive business and operational decisions 
  * Develop standardized reporting to provide comprehensive visibility into performance and employee compliance to processes 
  * Develop insightful Tableau dashboards to help aid business decisions 



**Minimum:**

  * Functional understanding of SQL and database query tools to retrieve and compile data 
  * Functional understanding of database architecture and data access tools 
  * Functional understanding of financial data, billing data, operational data and technical data organization 
  * 5+ years of experience with SQL and thorough understanding of relational database. 
  * Basic skills and experience with advanced analytics and data preparation tools such as SAS, R, SQL, Tableau, Excel, Access, ODBC, etc. 
  * Basic skills in teamwork, communication, presentation, and time management to work effectively with teams throughout the organization 
  * Demonstrated ability to prioritize multiple tasks in a fast-paced environment while experience short-term interruptions 



**Preferred:**

  * BS/BA degree in quantitative related discipline strongly desired (statistics, QM, Computer Science, Economics, Analytics, etc.) 
  * 1 or more years of experience preferred in related field (developing and implementing analytical solutions in Operations) 
  * Experience in telecommunications industry desired 
  * Prior experience working for a service provider 
  * Certification in CAP (Certified Analytics Professional) and/or SAS Foundation Certifications (Certified Base Programmer or Advanced Programmer) 
  * Operational analytics including application for Call Center, Technical Support and Customer Experience Analytics

Data Analyst at Crystal Equation Corporation (Atlanta, GA)

trivago N.V

Our team develops the next-generation technologies that change how millions of users search for their ideal hotel at the best rate. They build and run the heart of trivago - our hotel search engine. We are looking for a full-time Cloud Engineer to help our on-site team in Düsseldorf operate, automate and improve the existing systems to run it most efficiently and deliver the best user experience to our customers.   
  
The current team consists of seven Cloud Engineers and one engineering manager. We are responsible for operating the complete backend of our main product - our hotel search engine. Backend in this context means client-facing APIs, the search engine itself, a storage engine for prices and finally services to connect to all our advertisers. Every request on trivago is going through this system. We recently migrated the majority of the backend from On-Premise to the Cloud. We operate these microservices on Google Cloud with a managed Kubernetes Engine. Services communicate via gRPC over a service mesh powered by Istio. Prometheus powers our monitoring, and for distributed tracing we use Jaeger. A Kafka Cluster manages the data transfer, and we automate our setups via Terraform.  
  
We have a lot of ideas on how to move forward and be better than yesterday. We are looking forward to hearing which initiatives you will bring to the team!  
  
  
  
  
  
What you'll do:  
  


  * Work in a cross-functional team with software engineers, technical project managers, and data scientists to design, implement, and improve our systems, procedures, and evaluate the performance of the systems through advanced monitoring and observability. 
  * Help us to finish our migration of business-critical applications to a container based infrastructure.
  * Be part of a fully paid On-Call rotation.
  * Troubleshoot reasons for malfunctions, support the team members by investigating misbehavior of the application, implement solutions and document them via a transparent and blameless postmortem.
  * Implement and maintain an intelligent monitoring, metrics and alerting system for our services. 
  * Take ownership, contribute your ideas and help us to stay one step ahead: You will be encouraged to challenge our current processes and consider what we can do differently while always keeping business priorities and value creation in mind.
  * Be an ambassador for cloud technologies, spread the word and share knowledge among your colleagues in peer exchanges, guild meetings and meet-ups.

  
  
What you'll need:  
  


  * You have relevant industry experience working in the area of (agile) Software Engineering, Site Reliability Engineering or Operations.
  * A Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline or equivalent experience.
  * Experience working with highly scalable systems, preferably in the cloud.
  * Good knowledge of shell scripting and Linux-based systems and tools.
  * Experience in one or more of the following programming languages: Go (preferably), Java, Kotlin, C or C++.
  * A pragmatic, value-oriented mindset to drive for results in a fast paced environment.
  * A good enough level of English (our company language) to be comfortable speaking it daily.

  
  
What we'd love you to have:  
  


  * Hands-On experience with technologies from our application stack, like Docker, Google Cloud, Terraform, gRPC, Kafka, Istio, Prometheus, Linux, Kubernetes, Envoy, Jaeger or the similar Cloud Native Projects.
  * Experience in applying the DevOps and Site Reliability Engineering mindset.
  * Experience in being On-Call.
  * Experience in working in a cross-functional team with software engineers, technical project managers and data scientists.
  * A good understanding of container-based infrastructures, resource schedulers, advanced monitoring, and observability systems and modern infrastructure best practices.
  * Being open-minded and the desire to learn about modern application and infrastructure best practices like Monitoring, Networking, Containers and other Cloud Native areas.
  * A proactive personality and good communication skills and confidence in presenting ideas and findings to stakeholders.

  
  
What you can expect from life at trivago:  
  


  *  **Growth:** We help you grow as trivago grows through support for personal and professional development, constant new challenges, regular peer-feedback, mentorship and world-class training. 
  * **Autonomy:** Every talent has the ability to make an impact independently by driving topics thanks to our strong entrepreneurial mindset, our horizontal workflow and self-determined working hours.
  *  **International environment:** Our agile, international culture and environment with talents from 50+ nations encourages mutual trust and creates a safe space to discuss openly and act freely. 
  * **Collaborative spaces:** Our state-of-the-art campus in Düsseldorf offers interactive spaces where we can easily collaborate, exchange ideas, take a break and workout together. 
  * **Relocation:** We offer our international talents support with relocation costs, work permit and visa questions, free language classes, subsidies for public transport, flat search, company pension and insurance.

  
  
Additional information:  
  


  * trivago N.V. is proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.
  * To learn more about tech at trivago, check out our blog: https://tech.trivago.com/

Cloud Engineer - Hotel Search at trivago N.V (Düsseldorf, Germany)

Headquartered in the Boston area, Interactions, LLC is the worlds largest independent AI company. We operate at the intersection of customer experience and AI two of todays most innovative and dynamic industries. Leading global brands in a variety of industries rely on Interactions conversational AI technology to communicate with their customers every day. 

  


At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees. Come join our growing team!

  
  


Position Overview:

  
  


The Associate Project Manager is responsible for the overall planning, coordination, execution, and completion of projects associated with new releases and feature updates for existing clients. Will also provide day to day application support for a set of assigned clients to insure business and operational goals are achieved.

  
  


Essential Job Functions:

  


  

  * Deliver projects for new releases on time and within scope and budget.

  

  * Provide timely client support and updates for any reported application issues. 

  

  * Work with other support teams to assure reported issues are resolved.

  

  * Work directly with a senior member of the PMO staff to insure a seamless transition in the day to day support function.

  

  * Develop and manage full-scale project plans and associated communications documents, change management, dependencies and risk assessment.

  

  * Define project scope, goals, success criteria (where applicable) and deliverables that support business goals in collaboration with other Project Managers.

  

  * Work with technical SMEs to document technical requirements for the project.

  

  * Build, develop and grow any business relationships vital to the success of the project.

  

  * Analyze problems and help design appropriate solutions or alternatives.

  

  * Estimate the resources and participants needed to achieve project goals.

  

  * Delegate tasks and responsibilities to appropriate personnel.

  

  * Provide weekly updates for client and internal management.

  

  
  


Preparation, Knowledge, Skills and Abilities:

  
  


Required:

  


  

  * Bachelors Degree or equivalent relevant work experience.

  

  * Experience or coursework in computer science or IT related subjects.

  

  * Excellent problem solving, analytical and time management skills.

  

  * Excellent interpersonal and organizational skills.

  

  
  


Pluses:

  


  

  * Contact Center Routing Platform experience. (ACDs), IVRs, Call Queuing, CTI and Telephony applications and protocols, etc

  

  * Experience utilizing industry standard Project Management tools.

call Jobs

1 week ago

Interactions

Sr Project Manager

2 weeks ago

Crystal Equation Corporation

Data Analyst

Atlanta

1 month ago

trivago N.V

Cloud Engineer - Hotel Search

2 months ago

Interactions

Associate Project Manager

BOSTON